Who is
OurMacGuy?
Shawn Watkins has been involved with the
assembly and support of computers for nearly 20 years.
Starting with an Apple IIGS, Shawn began learning
elementary programming in High School and eventually went
on to study Computer Programming at the University of
Maryland. Shawn worked primarily in a Windows environment
for the next 5 years. He assembled numerous computers for
family and friends as a part-time small business. Shawn
eventually became the Mid-Atlantic Field Service
Representative for Hospitality Systems, a company
specializing in the design and implementation of
computerized menu and ordering systems for restaurants and
hotels.
In 1998, the opportunity presented itself to return to
Apple computers when Shawn began work as a support
technician for Towson Computer. Having a background in the
assembly of computers, Shawn primarily worked on the
service bench, repairing computers. This allowed him to
gain a strong understanding of how Macintosh computers were
assembled and familiarity with numerous and varied hardware
and software problems. Working daily on several computer
systems with different unknown problems provided Shawn with
invaluable troubleshooting techniques that help to quickly
isolate and repair technical problems.
Never one to take comfort in the familiar, Shawn took on a
new challenge when he moved on to work in the IT department
for Goucher College. Putting his skills with the Mac OS to
use, Shawn became the technician primarily responsible for
all Macintosh computers on campus. He led the campus-wide
rollout of OS 9 for all Macintosh systems on campus and
helped to integrate the school’s Macintosh and Windows
networks.
When MacHome and Office opened in Towson, MD, Shawn was
offered the opportunity to return to the service department
of an Apple Specialist, this time as the Service Manager.
Shawn supervised the design and implementation of the
service department policies and procedures and hired and
trained a staff of capable technicians. UnderShawn’s watch,
the service department achieved scores of 150% of Apple
Computer’s strict customer service guidelines for 24
consecutive months. Shawn worked with the sales staff to
provide technical consultations for small offices and large
companies. He helped to design, implement, install and
support many networked environments. Shawn also provided
technical instruction by constructing and teaching the
first OS X training classes in the Baltimore region.
After MacHome and Office closed, Shawn moved on to
MacServices near Annapolis, MD where he was employed as the
Service Manager and Macintosh Business Consultant. Shawn
was provided the opportunity to fly to the Apple Campus in
Cupertino, CA where he attended training on using OS X
Server, XServe, XServe RAID, and XSan. Shawn also attended
a week long, summer camp in Toronto, Canada where he
received further training on OS X Server from Apple System
Engineers. Shawn spent several years designing,
implementing, and supporting numerous OS X Server based
networks throughout Baltimore, Annapolis and Washington,
D.C.
In 2006, the time arrived for Shawn to use his experience
to form a new business. OurMacGuy brings a strong
background in hardware repair for both desktops and
portable computers. He has worked daily in the support and
troubleshooting of Apple OS X since the release of the
operating system over five years ago. He has experience in
working with businesses of all sizes to assist them in
selecting the appropriate network devices, installing those
devices into existing network infrastructures, and then
supporting the resulting networked system. OurMacGuy has
the training, knowledge, and experience to provide your
business with the expertise you require, and the customer
service you expect.